Fundamentals of Service Engineering and
Management
This course provides an overview of Service Science, Management and Engineering (SSME), introducing a comprehensive set of definitions of services, early definitions, and thoughts on services. The impact of services on modern economies, classification of Service Systems, considerations for the management of services, service productivity and innovation, considerations for the use of methods in the services lifecycle from engagement through solutions design and delivery, SSME Challenges and frameworks, Case studies.
Solve manufacturing and service industry technical/management problems utilizing Undergraduate Program of Industrial Engineering (IENG) knowledge such as production planning and control, production scheduling, quality engineering, and inventory management. Solve a wide range of problems related to the analysis, design, and construction of industrial and service systems. Analyze and model problems presented by industrial entities.
Introduction to Management Science
Decision Making tools
Theory of Constraints (Constraint Management)
Competitive Priorities and Organization Structures
Operations Strategy
Forecasting
Human resources Planning
Human resources Scheduling
New Trends